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Handling Manual Releases as a Seller

When to Manually Release Funds​

As a seller, you may receive Telegram messages from buyers who couldn't complete automatic verification. 99% of the time, you do not need to interact with the buyer.

Manual release may be relevant if:

  • The buyer sent the wrong amount
  • The buyer sent the wrong currency (e.g., USD instead of EUR)
  • The buyer sent the correct amount and currency but couldn't generate the proof (ZKP2P team may also investigate)

You should only consider manual release if:

  • The buyer provides proof of payment matching an active order
  • The amount, currency, and timing align with your ZKP2P order
  • You can verify the payment in your own payment platform

Step 1

Alternatively, you can refund the buyer and ask them to re-initiate the order properly.

How to Verify Buyer Payments​

Check Your Payment Platform​

  • Log in to your chosen payment platform
  • Verify the payment matches the buyer's claim
  • Check amount, currency, and timestamp
  • If using Revolut or similar, refresh your transactions list

Cross-Reference with ZKP2P​

  • In ZKP2P, go to your deposit details
  • Find the specific order in question
  • Check that the amount, currency, and buyer address match
  • Confirm the "Locked" amount corresponds to the payment

Step 2

Request Appropriate Verification​

  • Ask the buyer for a screenshot of their payment confirmation
  • For security, request details only the real payer would know
  • Verify the payment timestamp matches the order creation time

How to Manually Release Funds​

  • Open your deposit details in ZKP2P
  • Find the relevant order (match amount + buyer address)
  • Click the "Release" button

Step 3

Confirm the Release​

  • A "Release Funds" screen will appear
  • Review the warning about bypassing verification
  • Confirm you're releasing the correct amount to the correct buyer

Step 3a

Sign the Transaction​

  • Click "Submit Transaction"
  • Approve the transaction in your wallet
  • Wait for confirmation on the Base Network

Communicate with the Buyer​

  • Let them know the funds were released
  • Provide the transaction hash if available
  • USDC should appear in their wallet shortly

Best Practices for Manual Releases​

  • Keep detailed records of each manual release
  • Only release funds when you're 100% certain the payment is legit
  • Let buyers know your expected response time
  • Create a consistent verification checklist
  • Regularly monitor your deposits for locked funds

Warning Signs of Fraudulent Requests​

Watch out for:

  • Buyer can't provide proper confirmation screenshots
  • Payment amount doesn't match locked funds in ZKP2P
  • Buyer is overly pushy or demands urgency
  • Multiple people claim the same transaction
  • Timing or context seems suspicious